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Business and Commercial Skills
Customer Service Essentials
Commercial skills for sales, marketing, customer service, finance and operations. Customer Service Essentials.
Provided by SAVI Education
Delivery channel: SAVI Workplace
Credential issued by SAVI Credentials
Hosted on SAVI.education. Hosting and certification do not imply authorship of the underlying content.
- Level
- —
- Duration
- 2 hours
- Lessons
- 8
Lessons
- 01Understanding Good Customer Service
- 02Customer Needs and Expectations
- 03Professional Communication
- 04Listening and Clarifying
- 05Managing Customer Queries
- 06Handling Complaints
- 07Escalation and Follow-Up
- 08Improving the Customer Experience
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Credential issued by SAVI Credentials · Certificate / badge available on completion.