Business and Commercial Skills
Last reviewed:
Customer Service Essentials is a SAVI Workplace course published by SAVI Education. This page is the catalogue record: the lessons, duration, level and price below come from that record. Completing the course can be stored as training evidence. It is not a regulated qualification.
Customer Service Essentials covers Understanding Good Customer Service, Customer Needs and Expectations, Professional Communication, Listening and Clarifying, Managing Customer Queries and 3 further topics.
Provided by SAVI Education
Delivery channel: SAVI Workplace
Credential issued by SAVI Credentials
Hosted on SAVI.education. Hosting and certification do not imply authorship of the underlying content.
Credential issued by SAVI Credentials · Completions can be recorded in SAVI Credentials.
These figures are the live SAVI Workplace catalogue record for Customer Service Essentials, as of the review date on this page. They are first-party catalogue data, not a third-party statistic.
Each statement names its source. A register listing is not accreditation, and a SAVI page is not a third-party statistic.
AI Build Group Ltd is listed on the UK Register of Learning Providers with UKPRN 10101917. A UKPRN listing is not DfE accreditation, an exam-board partnership, or Ofsted registration.
UK Register of Learning Providers record 10101917 · verified · last verified 2026-10-28 · SAVI Education editorial
SAVI Education does not award GCSEs, AS Levels, A Levels or other regulated qualifications, and it is not an exam centre. Completions can be recorded as SAVI Credentials Open Badges where that option is published.
SAVI Credentials · editorial · last verified 2026-10-28 · SAVI Education editorial
Customer Service Essentials covers Understanding Good Customer Service, Customer Needs and Expectations, Professional Communication, Listening and Clarifying, Managing Customer Queries and 3 further topics.
Customer Service Essentials is a published SAVI Workplace course. Check the lessons and duration to see if it matches your role.
Completions can be recorded as a SAVI Credentials Open Badges 2.0 assertion and a Skills Passport entry. That is training evidence, not a regulated qualification.